Category Archives: Customer Service

Great Customer Service from Apple

Posted on 17 January, 2012 by admin

Over the past few years, I will have to admit to becoming quite the Apple fan! I enjoy the technology, but I really think the thing that keeps me coming back is the way that every experience, in product and … Continue reading →

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The Opportunity of Complaints

Posted on 23 December, 2009 by Des Paroz

Australian airline Jetstar recently got media attention when a gate attendant apparently acted rudely to a customer, actually several customers, while they were boarding a flight from Sydney. The fracas was apparently over carry-on luggage. When the customer, a Ms … Continue reading →

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Dealing with Complaining Customers

Posted on 6 December, 2009 by Des Paroz

I had an experience recently where I had cause to complain about a product to its manufacturer. This particular product is an iPhone Twitter application, and its maker it a prominent Twitter user. I emailed them with my comments and … Continue reading →

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Irasshaimase: Welcoming the Customer

Posted on 1 December, 2009 by Des Paroz

Yesterday I had lunch at a sushi bar with a colleague. Having lived in Japan, many of the sights, sounds and experiences of the Japanese culture are second nature to me. Thus I was a little surprised when my colleague … Continue reading →

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