MacBook Air: The Next iOS4 Device?
Since the renaming of the iPhoneOS as the iOS, its become clear that this operating system holds a far bigger place in Apple's futures product lines than simply phone devices.…
The Underwater Photographer by Martin Edge (4th Edition)
Somehow I missed the fact that the fourth edition of my favourite book on UW photography has been released. The Underwater Photographer, Fourth Edition by Martin Edge is an amazing…
Gorgonians at Uepi Point
Gorgonians at Uepi Point Originally uploaded by BlueBeyond This image was made at a magical dive site called Uepi Point. Literally 2 minutes from the pier at Uepi Island, this…
Uepi Island Palms
Uepi Island Palms, originally uploaded by BlueBeyond. Photo of the Day. Starting today, my goal is to publish 1 new photo per day to my Flickr photostream and to…
Brand Trust: Easy Come, Easy Go
I was shopping at a Woolworths Supermarket in Sydney recently, looking for a peanut butter that is 100% crushed peanuts - the Sanitarium product I had like has not been…
The Opportunity of Complaints
Australian airline Jetstar recently got media attention when a gate attendant apparently acted rudely to a customer, actually several customers, while they were boarding a flight from Sydney. The fracas…
T-Mobile: A Good Customer Service Experience
In November I travelled to the US for DEMA 2009 in Orlando. During a stop over in LA, I signed up for a T-Mobile HotSpot account so that I could…
Build Walls To Keep Customers Out
At the recent DEMA 2009 Show in Orlando I spent a fair amount of time walking the floor of the tradeshow looking at the various exhibitors. Apart from looking at…
Customers Do a Banana Split on Westpac
One key theme that resounds in customer service is that there is rarely any benefit to be gained from telling a customer that they're wrong. I have to add another…
Dealing with Complaining Customers
I had an experience recently where I had cause to complain about a product to its manufacturer. This particular product is an iPhone Twitter application, and its maker it a…